Le opinioni dei nostri ospiti

sono importanti per noi

BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Gäste Kommentare

 
Unser Engagement

Meinungen unserer Gäste hilft uns zu verbessern und seine Bedürfnisse und Anforderungen zu verstehen.
Die Gästebefragung sind verschickt an diejenigen, die durch unser Web-site gebucht haben. Alle Kommentare mit Genehmigung des Autors, werden veröffentlicht werden.
Das Management behält sich das Recht zu antworten, zu klären, was passiert ist.

Total

8.5
Bezogen auf
84 bewertungen

Punkteübersicht

Zimmer Qualität: 8.6
Zimmer Sauberkeit: 8.7
Hilfsbereitschaft der Rezeption Personal: 8.8
Frühstück Qualität: 8.5
Weiter empfehlen: 8.4
Mehmood Bin Rashid
UK
16 Jan 2014
Amazing hotel quality rooms would love to stay there again
10
Pascale
France
14 Jan 2014
Petit déjeune très riche mais beaucoup d'aliment sans trop de goût. Il est dommage que le plateau courtoisie ne soit pas plus visible dans la chambre et qu'il y ai des vieux sachets de thé et aucun sachet de tisane alors qu'il y en a plein au restaurant.
8
Karen McDonald
UK
14 Jan 2014
In our weeks stay, Our towels were changed much more often than we requested which was unnecessary. only a small point to help you. Your maids did an excellent job overall. We stayed 7 nights which we thoroughly enjoyed. Out room was very clean, comfortable, spacious and quiet. The only tiny point was we didn't realise quite how far we were from the centre, and walking this distance of 25 minutes 4 times daily, in addition to hours walking during the day became a tiny bit tiresome. Also the walk was incredibly dark and a bit poorly lit - it was winter after all. The music during morning breakfast repeated exactly the same every day, even at the same time! The very enthusiastic trumpet player screeching at 8.45am every morning almost tipped me over the edge - until I started to wait laughingly for the 'crescendo' nearer 9am every day, which was a blessed relief :) something a little more relaxing when one first gets up might be more appreciated? We appreciated the lovely toiletries, a bit of thought had been given here and they were better than the usual inexpensive fare.
8

Dear Mrs McDonald,

I would like to thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey.We believe that guests’ comments are increasingly important to strengthen the quality of our services. 

First of all, I am very happy you appreciated your experience at our home: customer satisfaction is the main goal of our management.

Considering the great attention we pay in environmental policies, we take delight in hearing also our guests are so attentive to them, highlighting too many changes of towels.

Whereas, with regard to the music during the breakfast, we will certainly keep in mind your observation to improve the quality of the service we offer.

We are honored that you chose our BEST WESTERN PREMIER Hotel Sant’Elena, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.

Sincerely,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Geneviève
France
14 Jan 2014
Très contents du calme et de la liaison facile avec le centre (san marco) même le soir tard. Les enfants (ados) ont même pu rentrer seuls à l'hôtel dans la journée quand ils étaient fatigués. Besoin d'une meilleure signalisation indiquant l'hotel quand on arrive la 1ere fois en vaporetto à la station santa elena.
8
Eugenio D'Angelo
Italy
10 Jan 2014
Il cliente non ha lasciato un commento
10
Vanessa Deniau
France
09 Jan 2014
Merci beaucoup très bon sejour.
9
Anonymous
Germany
17 Dec 2013
Sehr gutes Hotel mit freundlichem Personal.
10
Yamar Baptista
Brasil
12 Dec 2013
Il cliente non ha lasciato un commento
6
Torsten Dommes
Germany
27 Nov 2013
Super lage, zweckmäßiges Hotel, zweckmässige saubere Zimmer, leichter Schimmelbefall in der Dusche (Zimmer 311), Frühstück sollte abwechslungsreicher sein. Wir würden gern wieder kommen, denn die genannten Dinge sind abstellbar und nicht schwerwiegend. Schade das es keinen Fitnessraum oder ein Schwimmbad gibt - doch die Lage und das Wecken mit den Nationalhymne pünktlich 07:55 waren einfach super! Jeden Morgen das gleiche Frühstück kalte Eier auch im Land des Espresso könnte es zum Frühstück frischen Kaffee Crema geben.
8
Sehr geehrter Herr Dommes,
Vielen Dank für das Kommentar, das Sie zu unserem BEST WESTERN PREMIER Hotel St. Helena geschrieben haben. 
Wir sind froh, dass Ihre gesamte Erfahrung hier bei uns positiv war. Kundenzufriedenheit ist unser oberstes Ziel.
Danke vielmals für die Anregungen, die Sie uns gegeben haben, um die Qualität unseres Service zu verbessern.
Wir freuen uns, dass Sie unsere BEST WESTERN PREMIER Hotel St. Helena für Ihren Aufenthalt in Venedig gewählt haben, und wir hoffen, Sie bald wieder zu sehen.
Mit freundlichen Grüßen,
 
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena
Eloïse
France
26 Nov 2013
Le cadre de l'hotel est idéal pour un week-end reposant et dépaysant. Le personnel est aimable et très accueillant à l'exception du personnel présent dans la salle de restauration. La chambre était très bien mais très salle. Des tonnes de poussiéres sous le lit, des meubles non dépoussiérés et un échantillon sur 2 vide dans la salle de bain. Pour un 4 étoiles la propreté est donc très médiocre et les murs pas très épais (nous avons entendu l'ecoulement des eaux dans les canalisations tout le long de notre séjour).
5

Dear Eloïse,

Thank you for your recent visit to our BEST WESTERN PREMIER Hotel Sant’Elena.  

We are glad for the appreciation you reserved to our front desk staff. It was a pleasure to serve you!

Concerning the room, we apologize for the inconveniences you pointed out but we would like to assure you that normally this is not our standard and for this reason we are investigating to understand the responsibilities.

Thank you for writing to us and we hope to see you soon in Venice!

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
UK
26 Nov 2013
We come every two years at the end of the biennale, and it's always a delight to return.
9
Claudia
Germany
26 Nov 2013
Would be practical to have a hanger for coats out of the wardrobe bcs coats might be wet, dusty , smelling - there was no chance to hang outside the wardrobe... Bed : the matrasses in room 314 where used up, we both rolled into the "valley" Breakfast : the room is too small fro so many guest, it is difficult to move, guest have to be slim shaped; the offer of ham & suadage should varify a little bit from day to day. Reception hall : not a good impression for the standard of the hotel; ist is dull, pulls down at arrival...it a shame for the location& house
6

Dear Claudia,

Thank you for providing this feedback on our BEST WESTERN PREMIER Hotel Sant’Elena. We are sure that any comments, either positive or negative, from our clients are important to improve the quality of our hotel.

First and foremost an apology to you, as your stay was not pleasant. We are very sorry our room was not in the best conditions. Certainly, if you had noticed those observations to our staff we would have immediately serviced or changed your room for correctness. Anyway, we already informed the Housekeeping Manager of this inefficiency so that the responsible will be reprimanded.

We are here to better serve your lodging needs and for this reason we hope you will come back soon to visit us.

King regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Elisabeth
Belgium
19 Nov 2013
Firstly, we do appreciate the fact that the hotel is in a quit surrounding, the rooms are clean, contemporary and in accordance of what you see on the internet site. Secondly: I would like to thank the staff of Hotel Sant'elena: I fell ill on the day we were to leave and we asked for the possibility of a small room to use before leaving for the airport, this was provided very kindly, which is a gesture we will not forget: this is our second stay at the hotel, but definitely not our last!
10
Jean Pierre F.
France
18 Nov 2013
Hotel parfait. Nous etions deja venus 3 fois. Situation tres agreable pour la Biennale et au calme. Il manque des porte serviettes dans la salle de bains.
10
Wolf Lieser
Germany
18 Nov 2013
The rooms in the garden are not as nice as in the main building, - that was unexpected. Thank you for the bottle of sparkling wine, which we enjoyed!
7