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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

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Total

8.6
Bezogen auf
75 bewertungen

Punkteübersicht

Zimmer Qualität: 8.6
Zimmer Sauberkeit: 8.7
Hilfsbereitschaft der Rezeption Personal: 8.8
Frühstück Qualität: 8.5
Weiter empfehlen: 8.6
Anonymous
Germany
26 Aug 2014
Es war sehr schön, es liegt in einer sehr ruhigen Ecke von Venedig und ist nur 5 Min entfernt vom "St. Marcus". Einfach perfekt. Und Die Check-In und Check-Out-Zeiten sind sehr passend. Beim genauen Hinsehen gab es im Bad im Duschbereich Schimmelbildung (schwarz) auf den Fugen, der mit Leichtigkeit abgewaschen werden konnte. Also beim nächsten Mal bitte säubern, aber sonst alles tip top.
10

Dear Guest,

thank you for sharing with us your experience at our BEST WESTERN PREMIER Hotel Sant’Elena. We are always ready to welcome  with open arms the comments of our guests, both positive and negative.

We are happy to know you enjoyed the location where our hotel is situated, with its green parks and to a pleasant walking distance from St Mark Square.

We are really sorry if the cleanliness of the room we assigned to you did not meet your expectations, we hope you could accept our most sincere apology.

We discussed this issue with our Housekeeping Manager, in order to avoid that such an episode could occur in the future.

The customer satisfaction is the main goal of our management and, for this reason, we hope you would like to return at our BEST WESTERN PREMIER Hotel Sant’Elena to better demonstrate you the quality of the services we offer.

Hoping to see you soon in Venice,

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
USA
13 Aug 2014
Excellent!!! Was way beyond our expectations and we had a wonderful stay. Our room was large and spectacular, breakfast was more than enough, and the setting outside of mainstream Venice was a welcome retreat!
10
Anonymous
France
13 Aug 2014
Il cliente non ha lasciato un commento
8
Fabrizio Luccitti
Italy
05 Aug 2014
Pienamente soddisfatto soprattutto della gentilezza e disponibilità del personale.
9
Dina
Italy
05 Aug 2014
Un soggiorno perfetto e indimenticabile. Tutto questo grazie sia alla città che al meraviglioso hotel.
10
Anonymous
Spain
21 Jul 2014
Personal muy amable. Nuestra estancia fue muy agradable. Nos dieron una suite sin pedirla. El desayuno muy completo. Recomendable. Las habitaciones muy limpias y cuidadas.
10
Li
USA
17 Jul 2014
Il cliente non ha lasciato un commento
9
Jos Backaert
Belgium
15 Jul 2014
Very nice hotel with superb rooms, excellent breakfast, in a very quiet part of Venice. Very easily located near the vaporettostop Sant Elena.
8
Annie Quevillon
Canada
15 Jul 2014
Excellent hôtel ! Le personnel est très accueillant, l'hôtel est impeccable et situé dans une région plus calme avec un environnement vert, la nourriture y est très bonne et le menu du soir est très abordable, les produits dans la salle de bain sont de qualité, les lits sont très confortables, le décor de la chambre est beau. À recommander !
10
Anonymous
Canada
09 Jul 2014
Il cliente non ha lasciato un commento
9
Mark
UK
03 Jul 2014
The stay was very enjoyable, the staff were very helpful and knowledgable. we would certainly recommend this hotel.
10
Anonymous
Hong Kong
02 Jul 2014
Il cliente non ha lasciato un commento
9
Staci
USA
01 Jul 2014
Great location - not crowded like much of Venice. I love the outdoor courtyard. The staff was incredibly helpful and professional. Especially convenient for the Biennale.
10
Jenny
Sweden
25 Jun 2014
Amazing! Beautiful room, great staff and wonderful surroundings. By far the best hotel in Venice.
10
Claire
UK
24 Jun 2014
Il cliente non ha lasciato un commento
10