sono importanti per noi
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena for your stay in Venice. We think that any comment from our guests, either positive or negative, is important to improve the quality of our hotel.
We are happy you enjoyed your experience here: the customer satisfaction is indeed the main goal of our management.
We would like to thank you for informing us of the problem with the shower. Our maintenance engineer has already controlled the room and fixed it. We also informed our Information and Communication Technology team about the weakness of the internet connection and currently it works well.
We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena