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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Guest Reviews

 
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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
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Total

4
Based on
4651 reviews

Score breakdown

Quality of Guest Room: 4.6
Cleanliness of Guest Room: 4.7
Helpfulness of front desk staff: 4
Quality of breakfast: 4
Intent to Recommend: 3.9
Pierre Demarets
France
05 Jan 2016
Staff recomended a very nice osteria. Only problem were the pillows and the shutters of one window that we couldn't fully open.
8
Anonymous
Italy
05 Jan 2016
Il cliente non ha lasciato un commento
8
Wachter Gertraud
Germany
03 Dec 2015
Das Hotel erfüllt alle Erwartungen. Liegt ruhig, abseits des Touristenrummels. Nur zum Empfehlen.
10
Anonymous
Germany
03 Dec 2015
Sehr gute Lage, sehr gutes großzügiges Frühstücksbuffet.
9
Timo Klumpp
Germany
03 Dec 2015
Einflüsterungen Das Restaurant sollte Sonntag geöffnet sein, dafür besser am Montag geschlossen sein.
9
Bernd R.
Germany
03 Dec 2015
Il cliente non ha lasciato un commento
9
Richard
France
03 Dec 2015
Excellent.
9
Patricia S.
UK
03 Dec 2015
Our junior suite was great! Wonderful breakfast. Staff very friendly & spoke English. Delicious breakfast; great selections. Cute neighborhood. Very close to vaporetto.
10
Jean-Luc Rothéa
France
06 Nov 2015
Hôtel très propre et très agréable, dans un endroit calme à 10 mn de la place st Marc en vaporetto (l'arrêt est tout proche de l'hôtel). Belle grande chambre.
8
Nikolaos Apostolou
Greece
07 Oct 2015
I paid a lot of money and I did not receive similar services. I expected something better. The value for money is not good.
6

Dear Mr Apostolou,

first of all we would like to thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena for your stay in Venice.

We are sorry your experience here did not meet your expectations, please accept our apologizes.

All our staff are trained to offer our guests the best possible experience and to satisfy every lodging needs. For this reason, we are sorry you did not inform us immediately of your disappointment. We would have done our utmost to make your stay unique and unforgettable.

We hope to see you soon in Venice.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Yolande Vervliet
Belgium
01 Oct 2015
A very nice hotel.
8
Anonymous
Spain
01 Oct 2015
Il cliente non ha lasciato un commento
7
Anonymous
Italy
01 Oct 2015
Il cliente non ha lasciato un commento
9
Eugenio
Italy
01 Oct 2015
Il cliente non ha lasciato un commento
8
David Stumpo
USA
01 Oct 2015
A wonderful hotel for Venice. The staff were extremely helpful and friendly. Barbara did a fantastic job each day in the breakfast room. Thanks for a wonderful stay. I won't hesitate to return and recommend it.
10