sono importanti per noi
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Dear Mrs Zehnder,
thank you for completing our web survey on the stay at our BEST WESTERN PREMIER Sant’Elena. For us, it is very important to receive your feedback.
We are sorry that your experience here was not completely satisfying. Our hotel was an ancient convent, so its design is very distinguishing. Thanks to this characteristic, we can count on several room types that, depending on the case, can satisfy the different needs of our guest: it all depends on the room you choose to book.
We are waiting for your next stay at our BEST WESTERN PREMIER Sant’Elena, we will offer you a room more suited to your needs.
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena