sono importanti per noi
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Dear Mrs Margunn,
Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We believe that guests’ comments are increasingly important to strengthen the quality of our services.
We are deeply concerned you did not appreciate our restaurant cuisine, please accept our sincere apology. Is actually the first time we receive a similar complaint, but we will keep it in mind to improve guests satisfaction.
We are honoured that you chose our BEST WESTERN PREMIER Hotel Sant’Elena, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.
Customer Care Hotel Sant'Elena