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Guest Reviews

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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.


Based on
1549 reviews

Score breakdown

Quality of Guest Room: 4.8
Cleanliness of Guest Room: 4.8
Helpfulness of front desk staff: 4.9
Quality of breakfast: 4.9
Intent to Recommend: 4.8
Krissy Sinclair
15 Apr 2014
We had a lovely stay in beautiful Venice. The hotel is in a fantastic location and we would highly recommend.
01 Apr 2014
Great staff and rooms, great breakfast. The only source of disappointment (but we ate just once there) was the restaurant: announced as exceptionnal on the website, was totally average (has the Chef changed since ???)

Dear Guest,

thank you for leaving a feedback on our BEST WESTERN PREMIER Hotel Sant’Elena. We are always ready to welcome  with open arms the opinions of our guests.

We are pleased your overall experience here was great: guests satisfaction is the main goal of our management.

With regards to your observation on the restaurant, we would like to let you know the chef is the same as always and generally our guests are very satisfied with courses we serve.

We are glad you chose our BEST WESTERN PREMIER Hotel Sant’Elena and we hope to see you soon to serve once more your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

01 Apr 2014
Excellent séjour dans votre hôtel que nous recommandons autour de nous.Seul regret notre chambre (210 étage 1)donnait sur les toits mais par ailleurs elle était très bien . Merci pour la gentillesse du personnel . A une prochaine fois j'espère....

Dear Mrs Maryvonne,

we appreciate you have found the time to write a review on our BEST WESTERN PREMIER Hotel Sant’Elena. We attach great importance to the opinion of our guests.

We are glad to hear you appreciated the kindness of our staff. Your nice words pay us back all efforts we make to meet your needs.

Thank you very much for dedicating us your time and we hope to see you in Venice as soon as possible.

Kind regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

01 Apr 2014
We are very satisfied about the staff, the restaurant, the rooms. Everything was very good, if we plan to come back to Venice we surtain stay another time in Hotel Sant Elena!
Noel Ward
01 Apr 2014
Would recommend and stay again.