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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Guest Reviews

 
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The opinion of our guests is fundamental to know and improve their needs.
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Total

3.9
Based on
4739 reviews

Score breakdown

Quality of Guest Room: 4.6
Cleanliness of Guest Room: 4.7
Helpfulness of front desk staff: 3.9
Quality of breakfast: 3.9
Intent to Recommend: 3.9
Dennis Green
Australia
04 Jul 2016
Il cliente non ha lasciato un commento
10
Lynn Devine
UK
04 Jul 2016
We had a very happy and comfortable stay. We can't wait to return and would not hesitate to recommend St Elena to our friends and family.
10
Penelope N.
France
04 Jul 2016
Hôtel très bien situé, très calme, personnel aimable et attentif. La décoration aussi bien dans les chambres que dans les parties communes a besoin d'être revue: canapé, rideau, luminaire, etc.
8
Anonymous
UK
04 Jul 2016
Lovely position, nice and quiet after the crowds of St Marco Square. Lovely garden which was very much appreciated after much sightseeing. Comfortable clean room. Nice staff.
9
Anonymous
Germany
30 Jun 2016
Wie immer sehr gut. Kommen gerne wieder.
9
Annette Roth-Kröger
Germany
14 Jun 2016
Das Zimmer war groß und sehr schön eingerichtet. Auch das Badezimmer war sehr geräumig. Badeutensilien waren bis auf große Handtücher allesamt vorhanden. Duschtücher wurden sofort gebracht. Leider war es in der Nacht durch Diskomusik -vermutlich in der Umgebung-trotz geschlossener Fenster und Rolläden so laut, dass man kaum schlafen konnte. An der Rezeption waren alle sehr freundlich. Da unsere Koffer verloren gegangen waren, bekamen wir Zahnbürste, Zahnpasta und Rasierzeug sofort . Auch bei Fragen zum Stadtplan gab es kompetente Antworten.
8
Anonymous
Austria
07 Jun 2016
Wir bedanken uns bei der Direktion und dem Personal für den sehr schönen Aufenthalt.
9
Anonymous
USA
31 May 2016
Our second stay at your hotel, excellent staff!
10
Karl Domoracky
Austria
30 May 2016
Il cliente non ha lasciato un commento
9
Anonymous
Belgium
30 May 2016
Very good competent staff. Good room but noisy parquet.
8
Juliana
Germany
24 May 2016
Das Personal beim Frühstück ist definitiv zu schulen. Bis auf eine Dame (blond, über 50) vermitteln die anderen den Eindruck, als ob Gäste lästig seien und stören. Wenig Aufmerksamkeit.
9

Dear Mrs Juliana,

we would like to apologize if the breakfast staff were not polite and helpful as usual. We informed our Food & Beverage Manager of your obeservation, in order to improve the quality of our service and offer our guests a unique and memorable experience.

We sincerely hope to see you soon at our home.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
23 May 2016
Very pleasant, staff friendly and very efficient. Thanks!
10
Anonymous
UK
10 May 2016
Il cliente non ha lasciato un commento
10
Anonymous
Japan
10 May 2016
Il cliente non ha lasciato un commento
9
Anonymous
UK
09 May 2016
An excellent and very comfortable stay in an area sufficiently distant from the tourist crowds but accessible to the central sigthts.
10