sono importanti per noi
La opinión de nuestros clientes nos ayuda a mejorar y entender las necesidades y requerimientos.
Se enviaron cuestionarios a todos los que han reservado directamente en nuestro sitio web. Todos los comentarios serán publicados si es aprobada por el autor.
La dirección se reserva el derecho de responder sólo para aclarar lo sucedido.
thank you for sharing with us your experience at our BEST WESTERN PREMIER Hotel Sant’Elena. We are always ready to welcome with open arms the comments of our guests, both positive and negative.
We are happy to know you enjoyed the location where our hotel is situated, with its green parks and to a pleasant walking distance from St Mark Square.
We are really sorry if the cleanliness of the room we assigned to you did not meet your expectations, we hope you could accept our most sincere apology.
We discussed this issue with our Housekeeping Manager, in order to avoid that such an episode could occur in the future.
The customer satisfaction is the main goal of our management and, for this reason, we hope you would like to return at our BEST WESTERN PREMIER Hotel Sant’Elena to better demonstrate you the quality of the services we offer.
Hoping to see you soon in Venice,
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena