sono importanti per noi
Reserva Online
Comentarios de clientes
Nuestro compromiso
La opinión de nuestros clientes nos ayuda a mejorar y entender las necesidades y requerimientos.
Se enviaron cuestionarios a todos los que han reservado directamente en nuestro sitio web. Todos los comentarios serán publicados si es aprobada por el autor.
La dirección se reserva el derecho de responder sólo para aclarar lo sucedido.
Total
8.7
Basado en
97 opiniones
97 opiniones
Puntuación desglose
Calidad de habitación: 8.7
Limpieza de habitación: 8.8
Amabilidad del personal de recepción: 8.8
Calidad del desayuno: 8.8
Intención de recomendar: 8.8
Anonymous
Netherlands
12 Sep 2012
We really enjoyed our stay. The room was very nice and the staff was kind and helpfull. The location of the hotel in a quiet and green part of the city was a main reason to stay here.
9
Anonymous
USA
10 Sep 2012
A peaceful area and a tranquil location. Best Western makes an excellent base for exploring the glories of Venice and returning in the evening to a comfortable and luxurious hotel.
9
Laurence Pastor Krasnopolsky
France
28 Aug 2012
Nous sommes si satisfaits de l'hotel Sant'Elena que nous n'imaginons plus aller ailleurs lors de notre semaine vénitienne annuelle. L'élégance de l'hotel, le confort des chambres, le généreux petit déjeuner et son choix de pâtisseries...,la qualité de l'accueil, et aussi la situation , le calme,le quartier, tout cela a fait de nous des fidèles de l'hotel et, cette fois encore nous sommes ravis et bien décidés à revenir!
10
Glenda
Spain
27 Aug 2012
Il cliente non ha lasciato un commento
10
Anonymous
Canada
24 Aug 2012
Franco and Francesca at the front desk were extremely pleasant and helpful. However, the maitre d' should not have doubled as the room service rep, as he was most rude. We shied away from ordering room service as a result. When I asked for a lap top as a loaner, the poor chap who brought it up looked as if this was the last thing that he wanted to do. In all, service was spotty, therefore I cannot recommend the hotel as of today. I hope some training can iron out the inconsistency in service quality.
5
Enrico Conti
Italy
21 Aug 2012
Un ottimo hotel posizionato in una zona stupenda in cui rifugiarsi dopo una giornata di intenso turismo veneziano
8
Anonymous
USA
18 Jul 2012
Loved being in a quiet residential part of Venice. Great to get away from the crowds.
10
Anonymous
Finland
17 Jul 2012
Good service, suite was ok, terrace slightly poor.
8
Anonymous
France
16 Jul 2012
Très bien situé, excellent service, propre et modernisé; je reveindrai et recommenderai sans hesitation! Merci!
8
Anonymous
Switzerland
15 Jul 2012
Il cliente non ha lasciato un commento
8
Phillip Hiles
UK
15 Jul 2012
A most enjoyable stay at a very welcoming, friendly hotel. Would definately recommend to friends.
10
Pam Halligan
USA
12 Jul 2012
Wonderful facility, peaceful location, excellent room and service. A true gem in Venice!!
10
Anonymous
France
12 Jul 2012
Très bien situé, excellent service, propre et modernisé; je reveindrai et recommenderai sans hesitation! Merci!
8
Anonymous
Switzerland
11 Jul 2012
An excellent hotel. We were disappointed with the wireless internet service, which only functioned for half of our 3-day stay. Even when it did work, the signal was weaker than we would have expected for a 4-star property.
10
Anonymous
USA
11 Jul 2012
We had a wonderful stay! helpful staff, great breakfast, and we loved the location being in a quiet--yet convenient--area.
9
