FAQ

What are standard check out and check in time?

Check-in time: 2pm
Check-out time: 12am

Can I have a late check out?

Please contact us directly if you have special requirement of time.

How many people can stay in one room?

Some rooms are able to accommodate four people.

What is the cost of putting an extra bed in the room?

There is a supplement of 25% of the price of a double room for each extra bed.

Is it possible to book a double room for single use?

Yes, is ist possible. Double room for single use rate is 80% of the price of a double room.

Are baby cots available for the rooms?

Baby cots are available on request. Cots for children under two years old are free.

Do you have special facilities and services available for disabled travelers?

Yes, we have rooms, on the ground floor, specially equipped for disabled travelers , who are guaranteed complete access to the hotel and all its services.

 The rooms are available on request, with no additional charge, but subject to availability.

Do you have non-smoking rooms?

Smoking and no smoking rooms are available, you can give your preference in the online booking form.

Does the internet rate include breakfast?

All rates are listed in euro, and include our American buffet breakfast.

Do I have to pay extra taxes?

No, taxes and service charges are also included.

Cancellation and charges

All bookings made directly on the Hotel Sant'Elena website can be cancelled with no penalty fee if guests notify the hotel before 4pm of the day preceding the arrival date. Late cancellation fee is equal to the cost of the first night’s stay. These conditions do not apply to special offers. They also do not apply to bookings made through third parties (agencies and tour operators, etc). Please refer to the conditions specified in your contract.

Do special offers have a different cancellation policy?

Yes, reservation made using our special offer Early Booking once made can not be modified or cancelled any longer. Once booking is made we will charge the total amount on the credit card entered on the booking form. Booking using any other special offer, please refer to the related cancellation policy.

Does the hotel offer an Internet access?

Yes, in each room there is a modem for Internet connection. WI-FI connection in the common areas and one PC available in the hall for guests.

How much does it cost the internet connection?

The internet connection is completely free.

Do you have a pet policy?

Guests may bring small pets upon advance booking. Pets are only allowed in guest rooms. Pet fees are 10 euro per day plus 30 euro final cleaning costs.