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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Commentaires de nos hôtes

 
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L’opinion de nos hôtes nous aide à améliorer et à comprendre leur besoins et necessités.
Les questionnaires ont été envoyés à tous les clients qui ont réservé directement sur notre site. Tous les commentaires, si autorisés par l’auteur seront publiés.
La direction se réserve le droit de répondre aux commentaires  pour clarifier ce qui s’est passé.

Total

8.5
Basé sur
84 comments

Répartition des notes

Qualité de la chambre: 8.6
Propreté de la chambre: 8.7
Disponibilité des recéptionistes: 8.8
Qualité générale du petit déjeuner: 8.5
A faire noter aux amis: 8.4
Anonymous
Canada
23 Sep 2013
The room was nice. Location a little far out. Mixed feeling of customer service, only one female front desk staff member rude and unhelpful. Asked to check in, after travelling 8 hours via train, and half hour on boat. No hello, no greeting, with attitude"yes?" Whilst the other staff members were helpful, shared 3 nearby restaurants, and assisted with booking for the boat transportation to the airport. On the other hand, when we lost the helpful map with nearby restaurants and asked the same tall female front desk, replied there was only one nearby. Which we had already visited, and were disappointed she was at the desk as we were there only 2 nights. Otherwise the room was clean and modern, and breakfast was wonderful. Dinner restaurant menu was limited. The blow dryer and kettle was not working. Overall experience was average.
5

Dear Guest from Canada,

Thank you for answering to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We are always ready to welcome  with open arms the opinions of our guests.

We are very sorry about the problems you found during your stay here, we apologize for the inconveniences.

With regard to the front-desk lady attitude, we regret she did not meet your expectations, even if we are very surprised because usually our staff is very appreciated by our guests.

We are glad you stayed at our hotel during your holiday in Venice and we hope you will come back soon to visit once more our home.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
France
20 Sep 2013
Il cliente non ha lasciato un commento
8
Anonymous
Switzerland
20 Sep 2013
The room was excellent, location nice (not too busy). Breakfast was varied, if slightly bland. Only real disappointment was cleaning: There were several hairs in the bath tub and toilet paper under the bed...
8

Dear Guest,

Thanks for completing our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. The observations of our guests are always welcomed.

First of all, we are very pleased to read that you appreciated our room and our breakfast.

Concerning the cleanliness of the room, we are sorry it did not fully reflect the standards that normally distinguish our hotel and service, please accept our apology.

Anyway, we would like to let you know that the housekeeping manager started internal investigation to ascertain the responsibilities and to face the problem.

We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.

King regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
France
17 Sep 2013
TRES BIEN ON REVIENDRA.
9
Rita Mazzocchi
Italy
16 Sep 2013
E' stata la nostra prima esperienza Best Western ed abbiamo molto apprezzato!!! Tutto molto piacevole e conforme alle aspettative. Contiamo di tornare al più presto.
8
Anonymous
Poland
16 Sep 2013
Il cliente non ha lasciato un commento
8
Anonymous
France
10 Sep 2013
Très bien pour visiter la biennale. Un peu cher compte tenu de l'éloignement. Très bon petit déjeuner.
8
Anonymous
Israel
10 Sep 2013
It was really great!
10
Michael
Germany
06 Sep 2013
Il cliente non ha lasciato un commento
10
Bodil Brix Petersen
Denmark
04 Sep 2013
My husband and I enjoyed our stay at the hotel very much.
8