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L’opinion de nos hôtes nous aide à améliorer et à comprendre leur besoins et necessités.
Les questionnaires ont été envoyés à tous les clients qui ont réservé directement sur notre site. Tous les commentaires, si autorisés par l’auteur seront publiés.
La direction se réserve le droit de répondre aux commentaires pour clarifier ce qui s’est passé.
Thanks for completing our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. The observations of our guests are always welcomed.
First of all, we are very pleased to read that you appreciated our room and our breakfast.
Concerning the cleanliness of the room, we are sorry it did not fully reflect the standards that normally distinguish our hotel and service, please accept our apology.
Anyway, we would like to let you know that the housekeeping manager started internal investigation to ascertain the responsibilities and to face the problem.
We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena
Dear Mrs Mauree,
Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We believe that guests’ comments are increasingly important to strengthen the quality of our services.
We are sorry for the shoe issue, please accept our sincere apology.
We informed the Housekeeping Department and we are solving the issue with the help of our Housekeeping Manager.
Thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection. We are waiting for a future opportunity to better serve your lodging needs.
Customer Care BEST WESTERN PREMIER Hotel Sant’Elena