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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Commentaires de nos hôtes

 
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L’opinion de nos hôtes nous aide à améliorer et à comprendre leur besoins et necessités.
Les questionnaires ont été envoyés à tous les clients qui ont réservé directement sur notre site. Tous les commentaires, si autorisés par l’auteur seront publiés.
La direction se réserve le droit de répondre aux commentaires  pour clarifier ce qui s’est passé.

Total

8.5
Basé sur
86 comments

Répartition des notes

Qualité de la chambre: 8.6
Propreté de la chambre: 8.6
Disponibilité des recéptionistes: 8.8
Qualité générale du petit déjeuner: 8.5
A faire noter aux amis: 8.5
Francesco
Italy
02 Jul 2013
Veramente bello.
9
Anonymous
New Zealand
02 Jul 2013
Most delightful reception staff. Gabriel in particular made us fell most welcome.
10
Anonymous
Belgium
02 Jul 2013
Shower and bathroom are not so convenient. TV channels could be more international.
9
Gilbert Badot
Belgium
02 Jul 2013
After several stays during the last years, we experienced a continuous improvement of the overall quality of the Hotel Sant'Elena.
10
Anonymous
Norway
02 Jul 2013
Minor dissatisfactions: 1. Bathtub not clean at all! 2. Was billed for glasses of wine not consumed in the resturant.
9

Dear Guest,

Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We are deeply concerned about the events that happened during your stay here, please accept our sincere apology. Guest satisfaction is the goal of our management and we do always our best to meet it. Thank you for choosing our BEST WESTWERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection. We are waiting for a future opportunity to better serve your lodging needs.

Customer Care Hotel Sant'Elena

Anonymous
Australia
01 Jul 2013
Very nice conversion of the convent to hotel. Great location close to park and vaporetto stop, pleasant neighbourhood. Breakfast staff very smartly attired - nice breakfast spread. Air-conditioning wasn't working for one night.
8