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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
thank you for sharing with us your experience at our BEST WESTERN PREMIER Hotel Sant’Elena. We are always ready to welcome with open arms the comments of our guests, both positive and negative.
We are happy to know you enjoyed the location where our hotel is situated, with its green parks and to a pleasant walking distance from St Mark Square.
We are really sorry if the cleanliness of the room we assigned to you did not meet your expectations, we hope you could accept our most sincere apology.
We discussed this issue with our Housekeeping Manager, in order to avoid that such an episode could occur in the future.
The customer satisfaction is the main goal of our management and, for this reason, we hope you would like to return at our BEST WESTERN PREMIER Hotel Sant’Elena to better demonstrate you the quality of the services we offer.
Hoping to see you soon in Venice,
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena