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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

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общий

8.9
На основании
81 отзывов

Составные части оценки

Quality of Guest Room: 8.8
Cleanliness of Guest Room: 9.3
Helpfulness of front desk staff: 9.3
Quality of breakfast: 8.5
Intent to Recommend: 9.1
Penelope N.
France
03 Jul 2016
Hôtel très bien situé, très calme, personnel aimable et attentif. La décoration aussi bien dans les chambres que dans les parties communes a besoin d'être revue: canapé, rideau, luminaire, etc.
8
Anonymous
Germany
29 Jun 2016
Wie immer sehr gut. Kommen gerne wieder.
9
Annette Roth-Kröger
Germany
13 Jun 2016
Das Zimmer war groß und sehr schön eingerichtet. Auch das Badezimmer war sehr geräumig. Badeutensilien waren bis auf große Handtücher allesamt vorhanden. Duschtücher wurden sofort gebracht. Leider war es in der Nacht durch Diskomusik -vermutlich in der Umgebung-trotz geschlossener Fenster und Rolläden so laut, dass man kaum schlafen konnte. An der Rezeption waren alle sehr freundlich. Da unsere Koffer verloren gegangen waren, bekamen wir Zahnbürste, Zahnpasta und Rasierzeug sofort . Auch bei Fragen zum Stadtplan gab es kompetente Antworten.
8
Anonymous
Austria
06 Jun 2016
Wir bedanken uns bei der Direktion und dem Personal für den sehr schönen Aufenthalt.
9
Anonymous
USA
30 May 2016
Our second stay at your hotel, excellent staff!
10
Karl Domoracky
Austria
29 May 2016
Il cliente non ha lasciato un commento
9
Anonymous
Belgium
29 May 2016
Very good competent staff. Good room but noisy parquet.
8
Juliana
Germany
23 May 2016
Das Personal beim Frühstück ist definitiv zu schulen. Bis auf eine Dame (blond, über 50) vermitteln die anderen den Eindruck, als ob Gäste lästig seien und stören. Wenig Aufmerksamkeit.
9

Dear Mrs Juliana,

we would like to apologize if the breakfast staff were not polite and helpful as usual. We informed our Food & Beverage Manager of your obeservation, in order to improve the quality of our service and offer our guests a unique and memorable experience.

We sincerely hope to see you soon at our home.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
22 May 2016
Very pleasant, staff friendly and very efficient. Thanks!
10
Anonymous
UK
09 May 2016
Il cliente non ha lasciato un commento
10
Anonymous
Japan
09 May 2016
Il cliente non ha lasciato un commento
9
Anonymous
Switzerland
08 May 2016
In total very satisfied, a bit distant to the centre thus being quiet, but close enough to reach the centre in a short time.
8
Anonymous
Belgium
08 May 2016
Il cliente non ha lasciato un commento
9
Anonymous
UK
08 May 2016
An excellent and very comfortable stay in an area sufficiently distant from the tourist crowds but accessible to the central sigthts.
10
George Lawlor
UK
02 May 2016
My wife Ann and I have just returned from Venice and we had a lovely stay at the Hotel Sant'Elana. We found the staff to be very friendly and helpful, the breakfast choice really good and varied and we were delighted to receive a room upgrade without requesting one which was a nice touch. The area around the hotel is residential and quite quiet which suited us. The ACTV water boat pier is very close by (150m) and there are numerous water boat options to San Marco, etc so getting back and forth to the city centre was very easy. Highly recommend the Vivaldi concert by L'Orchestra dei Virtuosi di Venezia in San Marco Piazza , only 26 euros per person!! Venice is a great city to see from both on the water or on foot.......so enjoy!!
10