sono importanti per noi
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Dear Mr Apostolou,
first of all we would like to thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena for your stay in Venice.
We are sorry your experience here did not meet your expectations, please accept our apologizes.
All our staff are trained to offer our guests the best possible experience and to satisfy every lodging needs. For this reason, we are sorry you did not inform us immediately of your disappointment. We would have done our utmost to make your stay unique and unforgettable.
We hope to see you soon in Venice.
Customer Care BEST WESTERN PREMIER Hotel Sant’Elena