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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Комментарии наших гостей

 
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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.

общий

4
На основании
4651 отзывов

Составные части оценки

Quality of Guest Room: 4.6
Cleanliness of Guest Room: 4.7
Helpfulness of front desk staff: 4
Quality of breakfast: 4
Intent to Recommend: 3.9
Sonja Vanhee
Belgium
04 Aug 2015
It was not my first time. I love the hotel because of the location near to the Biënnale, the quitness of the location, the service and the rooms. Also to have contact with the local people.
9
Karina P. & Thomas W.
Germany
04 Aug 2015
Wir kommen seit vielen Jahren jährlich und sind beglückt von dem fantastischen Service, der Freundlichkeit der Angestellten und der Ausstrahlung des Hotels. Es ist jedes Mal wie ein Heimkommen. Grazie!!!!!!!!
10
Anonymous
Germany
04 Aug 2015
One of best breakfast ever!
9
Margrith Kubli-Marty
Switzerland
04 Aug 2015
Il cliente non ha lasciato un commento
9
Anonymous
France
04 Aug 2015
Très bon séjour dans un lieu calme et reposant. Petit déjeuner varié et de qualité ( en dehors des jus de fruits qui n'en sont pas…) Le personnel est agréable et professionnel.
8
Anonymous
UK
19 Jun 2015
Excellent hotel - room clean and comfortable - excellent food - quiet area of Venice.
10
Anonymous
USA
19 Jun 2015
My stay was great. I liked the breakfast lot, and the fact that vegan diet was provided for. Can't say enough about the inner courtyard. The room too was very comfortable, and the bathroom with a real bathtub made it all feel very special. The staff was very helpful about transport and how to find places. I also appreciated the quiet in the hotel. The area too was very calm after the busy city center. I hope to return off season to be able to enjoy seeing more of Venice.
10
Mark Thompson
USA
19 Jun 2015
Fabulous. Loved the location and cleanliness.
9
Anonymous
Spain
19 Jun 2015
Nos gustó el hotel y su localización.
10
Yvonne & Thomas Gerull
France
28 May 2015
Wir hatten das Zimmer 119 im Garten gebucht. Diese war sehr gepflegt und durch die Lage sehr ruhig. In den 6 Tagen unseres Aufenthaltes haben wir uns sehr wohl gefühlt. Unter anderem war der Frühstücksaum im Garten ein Highlight. Schon am Morgen die Luft, Sonne und die Düfte der Pflanzen zu genießen war wirklich sehr schön. Das gesamte Team war immer um den Gast bemüht und stets kompetent. Gerne haben wir am Abend als Schlummertrunk noch etwas an der Bar getrunken. Beim nächsten Besuch werden wir wieder im Sant`Elena wieder einchecken.
10
Anne Murdock
UK
28 May 2015
Friendly and helpful staff, very professional. Rooms very clean, modern and spacious except for the bathroom where we found the shower rather cramped.
10
Anonymous
UK
28 May 2015
EVERYTHING WAS EXCELLENT, EXCEPT weak shower (not enough water throughput.) Abysmal internet connection.
10

Dear Guest,

thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena for your stay in Venice. We think that any comment from our guests, either positive or negative, is important to improve the quality of our hotel.

We are happy you enjoyed your experience here: the customer satisfaction is indeed the main goal of our management.

We would like to thank you for informing us of the problem with the shower. Our maintenance engineer has already controlled the room and fixed it. We also informed our Information and Communication Technology team about the weakness of the internet connection and currently it works well.

We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Baur
Germany
29 Apr 2015
War ein toller Aufenthalt im Hotel, sehr gerne wieder. Es hat alles gepasst.
9
Susann
Germany
29 Apr 2015
Wir haben uns sehr wohlgefühlt: das Zimmer war hervorragend (groß, hell, sauber, leise), das Frühstücksbuffet war überdurchschnittlich ausgestattet, alles sehr lecker. Und da direkt vor dem Hotel die Vaporetto-Station war, war auch die Anbindung an die Innenstadt überhaupt kein Problem. Wir haben wundervolle entspannte Tage in Venedig und im Hotel verbracht.
8
Anonymous
Germany
29 Apr 2015
Il cliente non ha lasciato un commento
10