sono importanti per noi
The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.
Dear Mrs McDonald,
I would like to thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey.We believe that guests’ comments are increasingly important to strengthen the quality of our services.
First of all, I am very happy you appreciated your experience at our home: customer satisfaction is the main goal of our management.
Considering the great attention we pay in environmental policies, we take delight in hearing also our guests are so attentive to them, highlighting too many changes of towels.
Whereas, with regard to the music during the breakfast, we will certainly keep in mind your observation to improve the quality of the service we offer.
We are honored that you chose our BEST WESTERN PREMIER Hotel Sant’Elena, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.
Customer Care BEST WESTERN PREMIER Hotel Sant'Elena