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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Комментарии наших гостей

 
Our efforts

The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.

общий

8.5
На основании
85 отзывов

Составные части оценки

Quality of Guest Room: 8.6
Cleanliness of Guest Room: 8.6
Helpfulness of front desk staff: 8.8
Quality of breakfast: 8.5
Intent to Recommend: 8.5
Anonymous
Poland
16 Sep 2013
Il cliente non ha lasciato un commento
8
Rita Mazzocchi
Italy
16 Sep 2013
E' stata la nostra prima esperienza Best Western ed abbiamo molto apprezzato!!! Tutto molto piacevole e conforme alle aspettative. Contiamo di tornare al più presto.
8
Anonymous
France
10 Sep 2013
Très bien pour visiter la biennale. Un peu cher compte tenu de l'éloignement. Très bon petit déjeuner.
8
Anonymous
Israel
10 Sep 2013
It was really great!
10
Michael
Germany
06 Sep 2013
Il cliente non ha lasciato un commento
10
Bodil Brix Petersen
Denmark
04 Sep 2013
My husband and I enjoyed our stay at the hotel very much.
8
Vima Mauree
Mauritius
27 Aug 2013
I lost one of the shoe. The front desk informed me tht the will send by post. 1 month gone. Am still waiting.
0

Dear Mrs Mauree,

Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We believe that guests’ comments are increasingly important to strengthen the quality of our services.

We are sorry for the shoe issue, please accept our sincere apology.

We informed the Housekeeping Department and we are solving the issue with the help of our Housekeeping Manager.

Thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection. We are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Anonymous
Austria
27 Aug 2013
Ein sehr schönes Hotel in ruhiger Umgebung, gutes Preis/Leistungsverhältnis.
9
Sabine Gross
Germany
22 Aug 2013
Il cliente non ha lasciato un commento
10
Anonymous
UK
14 Aug 2013
Great hotel, excellent breakfast, friendly staff, quiet location away from the crowds. We made a mistake with our booking but you sorted it out for us with no hassle. Thank you
10
Karen Rothschild
South Africa
13 Aug 2013
We loved our stay at St Elena - it was a welcome oasis from the hustle and bustle of Venice in the summertime! Relaxing and very easy access to all the sights. Would definitely recommend.
10
Paluat
France
13 Aug 2013
Il cliente non ha lasciato un commento
8
Huehne Karin
Germany
13 Aug 2013
I would like to come back again soon. this hotel is wonderfull, in the most lovely area of venice,calm and beautifull! I like it very much! Thanks! Karin
8
Anonymous
Switzerland
13 Aug 2013
Il cliente non ha lasciato un commento
8
Anonymous
Germany
13 Aug 2013
Il cliente non ha lasciato un commento
7