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The opinion of our guests is fundamental to know and improve their needs.
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На основании
4692 отзывов

Составные части оценки

Quality of Guest Room: 4.6
Cleanliness of Guest Room: 4.7
Helpfulness of front desk staff: 3.9
Quality of breakfast: 3.9
Intent to Recommend: 3.9
28 May 2015
EVERYTHING WAS EXCELLENT, EXCEPT weak shower (not enough water throughput.) Abysmal internet connection.

Dear Guest,

thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena for your stay in Venice. We think that any comment from our guests, either positive or negative, is important to improve the quality of our hotel.

We are happy you enjoyed your experience here: the customer satisfaction is indeed the main goal of our management.

We would like to thank you for informing us of the problem with the shower. Our maintenance engineer has already controlled the room and fixed it. We also informed our Information and Communication Technology team about the weakness of the internet connection and currently it works well.

We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Yvonne & Thomas Gerull
28 May 2015
Wir hatten das Zimmer 119 im Garten gebucht. Diese war sehr gepflegt und durch die Lage sehr ruhig. In den 6 Tagen unseres Aufenthaltes haben wir uns sehr wohl gefühlt. Unter anderem war der Frühstücksaum im Garten ein Highlight. Schon am Morgen die Luft, Sonne und die Düfte der Pflanzen zu genießen war wirklich sehr schön. Das gesamte Team war immer um den Gast bemüht und stets kompetent. Gerne haben wir am Abend als Schlummertrunk noch etwas an der Bar getrunken. Beim nächsten Besuch werden wir wieder im Sant`Elena wieder einchecken.