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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Комментарии наших гостей

 
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общий

8.5
На основании
83 отзывов

Составные части оценки

Quality of Guest Room: 8.6
Cleanliness of Guest Room: 8.7
Helpfulness of front desk staff: 8.8
Quality of breakfast: 8.5
Intent to Recommend: 8.4
Anonymous
Switzerland
20 Sep 2013
The room was excellent, location nice (not too busy). Breakfast was varied, if slightly bland. Only real disappointment was cleaning: There were several hairs in the bath tub and toilet paper under the bed...
8

Dear Guest,

Thanks for completing our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. The observations of our guests are always welcomed.

First of all, we are very pleased to read that you appreciated our room and our breakfast.

Concerning the cleanliness of the room, we are sorry it did not fully reflect the standards that normally distinguish our hotel and service, please accept our apology.

Anyway, we would like to let you know that the housekeeping manager started internal investigation to ascertain the responsibilities and to face the problem.

We are honored you chose our home for your stay in Venice and we hope to see you soon to serve once more your lodging needs.

King regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Anonymous
France
20 Sep 2013
Il cliente non ha lasciato un commento
8
Anonymous
France
17 Sep 2013
TRES BIEN ON REVIENDRA.
9
Anonymous
Poland
16 Sep 2013
Il cliente non ha lasciato un commento
8
Rita Mazzocchi
Italy
16 Sep 2013
E' stata la nostra prima esperienza Best Western ed abbiamo molto apprezzato!!! Tutto molto piacevole e conforme alle aspettative. Contiamo di tornare al più presto.
8
Anonymous
France
10 Sep 2013
Très bien pour visiter la biennale. Un peu cher compte tenu de l'éloignement. Très bon petit déjeuner.
8
Anonymous
Israel
10 Sep 2013
It was really great!
10
Michael
Germany
06 Sep 2013
Il cliente non ha lasciato un commento
10
Bodil Brix Petersen
Denmark
04 Sep 2013
My husband and I enjoyed our stay at the hotel very much.
8
Vima Mauree
Mauritius
27 Aug 2013
I lost one of the shoe. The front desk informed me tht the will send by post. 1 month gone. Am still waiting.
0

Dear Mrs Mauree,

Thank you for taking the time to answer to our BEST WESTERN PREMIER Hotel Sant’Elena web-survey. We believe that guests’ comments are increasingly important to strengthen the quality of our services.

We are sorry for the shoe issue, please accept our sincere apology.

We informed the Housekeeping Department and we are solving the issue with the help of our Housekeeping Manager.

Thank you for choosing our BEST WESTERN PREMIER Hotel Sant’Elena: we will continue to do our best to be worthy of your selection. We are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Anonymous
Austria
27 Aug 2013
Ein sehr schönes Hotel in ruhiger Umgebung, gutes Preis/Leistungsverhältnis.
9