Le opinioni dei nostri ospiti

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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Комментарии наших гостей

 
Our efforts

The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.

общий

8.4
На основании
79 отзывов

Составные части оценки

Quality of Guest Room: 8.8
Cleanliness of Guest Room: 8.8
Helpfulness of front desk staff: 8.7
Quality of breakfast: 8.5
Intent to Recommend: 8.3
Maloup
Germany
29 Oct 2013
Sehr schöne Lage des Hotels, freundliches und qualifiziertes Personal - wir kommen gern wieder!
8
H. Tigges
Germany
24 Oct 2013
Wir kommen gerne wieder und werden das Hotel unseren Freunden empfehlen.
9
Keith Wright
UK
22 Oct 2013
Wonderful stay , lovely location. We were very happy with our stay and will be booking again for the 2015 biennale.
8
Ruth
USA
16 Oct 2013
Would recommend it very highly. The whole experience was delightful. My only choice of hotel when back to Venice. Have been to Venice 3 times at other hotels and this time this hotel made it more special.
10
Rita
Italy
16 Oct 2013
Da migliorare il Ristorante (varietà ,offerta , qualità, qualità/prezzo e comfort, pochi tavoli apparecchiati, i restanti già allestiti per la colazione).
9

Gentile Rita,

la ringraziamo per aver risposto al questionario on-line sul nostro BEST WESTERN PREMIER Hotel Sant’Elena. Siamo sempre pronti ad accogliere le osservazioni dei nostri ospiti.

Ci dispiace che il nostro ristorante non abbia soddisfatto le sue aspettative e per questo ci scusiamo.

Terremo sicuramente in considerazione il suo giudizio e la ringraziamo per averci  fatto conoscere la sua opinione.

Siamo lieti che lei ci abbia scelto per il suo soggiorno a Venezia e la aspettiamo presto per poterle dimostrare la qualità dei servizi da noi offerti.

Cordiali saluti,

Customer Care BEST WESTERN PREMIER Hotel Sant’Elena

Stephen Bull
France
15 Oct 2013
Il manquait une couverture que l'on a du demandé à l'accueil.
8

Dear Mr Bull,

thank you for leaving a comment on our BEST WESTERN PREMIER Hotel Sant’Elena. The considerations of our guests are very important for us.

First of all, we are glad your overall experience is positive.

Concerning the cover, it is provided on request, as required by BEST WESTERN PREMIER standards and as you find in the directory present in the room.

We are proud you chose our BEST WESTERN PREMIER Hotel Sant’Elena and we are waiting for a future opportunity to better serve your lodging needs.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Rogelio Tornero
USA
15 Oct 2013
Very nice rooms, accommodations, services and superb staff. Very professional and very helpful front desk! Everyone performed beyond expectations!
9