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BEST WESTERN PREMIER HOTEL SANT’ELENA

 

Комментарии наших гостей

 
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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
The management can reply to clarify what happened.

общий

4
На основании
4495 отзывов

Составные части оценки

Quality of Guest Room: 4.6
Cleanliness of Guest Room: 4.7
Helpfulness of front desk staff: 4.1
Quality of breakfast: 4.1
Intent to Recommend: 4
Christelle Ferré
France
20 Apr 2016
Tout a été parfait!!!!
10
Adeline Merlin
France
20 Apr 2016
Il cliente non ha lasciato un commento
10
Matthew Strudwick
UK
20 Apr 2016
In-room air conditioning wasn't particularly good. Very friendly & effective staff - particularly on check-in. We hope to stay again in the future.
9
Pedro García
Spain
20 Apr 2016
Il cliente non ha lasciato un commento
9
Patricia Sorin
France
08 Apr 2016
Il cliente non ha lasciato un commento
10
Mike Delmarcelle
Belgium
08 Apr 2016
Il cliente non ha lasciato un commento
9
Lynn Messner
UK
08 Apr 2016
I would recommend this hotel. I found the location excellent, easily accessible whilst away from the hustle & bustle of the city centre.
5
Anonymous
UK
08 Apr 2016
Thie was the third time staying in the hotel over the past 5 years - enjoyed the latest stay as muxch as we did the first time - well done and keep up the standard. We will stay again soon.
10
Anonymous
UK
08 Apr 2016
It was our second stay and was very enjoyable both time we have stayed.
10
Pascal S.
Germany
08 Apr 2016
Der Aufenthalt war sowohl durch die Qualität und Einrichtung der Suite als auch durch die Hilfsbereitschaft und Kompetenz des Personals hervorragend! Wir werden unseren Aufenthalt in ihrem Hause wiederholen.
10
Anonymous
Germany
08 Apr 2016
Il cliente non ha lasciato un commento
9
Maria
Austria
08 Apr 2016
Ein sehr schöner und perfekter Aufenthalt!!!
10
Anonymous
Germany
25 Mar 2016
Das Hotel liegt sehr schön und ruhig. Allerdings sind die Zimmer sehr hellhörig. Wir konnten unser Zimmer tauschen dank eines sehr engagierten Mitarbeiters an der Rezeption. Das neue Zimmer war prima (ganz oben)!
7
Steiner Hartmut
Germany
21 Mar 2016
Einziges Manko (im Restaurant): No explanation of the dishes and the possibilities to put together any trimmings (contorni). Neither by the staff. Aber: wir waren bereits das zweite Mal hier und waren wieder insgesamt sehr zufrieden!
9

Dear Mr Hartmut,

thank you for taking the time to review our BEST WESTERN PREMIER Hotel Sant'Elena.

We are pleased to receive your feedback and we will take it into account in order to improve the quality of the service we offer.

We are looking forward to seeing you soon in Venice.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Alfred Klinkhardt
Germany
21 Mar 2016
Die "Bar" war lediglich eine Theke, die nicht zum Trinken/Sitzen eingeladen hat.
9

Dear Mr Klinkhardt,

we would like to thank you for choosing the BEST WESTERN PREMIER Hotel Sant'Elena for your stay in Venice. 

We appreciate you took the time to complete the web survey on your experience here. Concerning the "bar", we preferred to offer this important service inside the breakfast room than not offering it, placing in front of the bar comfortable stools.

We hope to see you soon,

Kind regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena