Reviews of Hotel Sant'Elena Venice | Hotel Sant'Elena
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Guest Reviews

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The opinion of our guests is fundamental to know and improve their needs.
We have sent the questionnaires to all who have booked directly on our website. All comments if authorized by the author will be published.
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Based on
61 reviews

Score breakdown

Quality of Guest Room: 8.8
Cleanliness of Guest Room: 9.4
Helpfulness of front desk staff: 9.4
Quality of breakfast: 8.6
Intent to Recommend: 9.2
Pascal S.
08 Apr 2016
Der Aufenthalt war sowohl durch die Qualität und Einrichtung der Suite als auch durch die Hilfsbereitschaft und Kompetenz des Personals hervorragend! Wir werden unseren Aufenthalt in ihrem Hause wiederholen.
25 Mar 2016
Das Hotel liegt sehr schön und ruhig. Allerdings sind die Zimmer sehr hellhörig. Wir konnten unser Zimmer tauschen dank eines sehr engagierten Mitarbeiters an der Rezeption. Das neue Zimmer war prima (ganz oben)!
Alfred Klinkhardt
21 Mar 2016
Die "Bar" war lediglich eine Theke, die nicht zum Trinken/Sitzen eingeladen hat.

Dear Mr Klinkhardt,

we would like to thank you for choosing the BEST WESTERN PREMIER Hotel Sant'Elena for your stay in Venice. 

We appreciate you took the time to complete the web survey on your experience here. Concerning the "bar", we preferred to offer this important service inside the breakfast room than not offering it, placing in front of the bar comfortable stools.

We hope to see you soon,

Kind regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Steiner Hartmut
21 Mar 2016
Einziges Manko (im Restaurant): No explanation of the dishes and the possibilities to put together any trimmings (contorni). Neither by the staff. Aber: wir waren bereits das zweite Mal hier und waren wieder insgesamt sehr zufrieden!

Dear Mr Hartmut,

thank you for taking the time to review our BEST WESTERN PREMIER Hotel Sant'Elena.

We are pleased to receive your feedback and we will take it into account in order to improve the quality of the service we offer.

We are looking forward to seeing you soon in Venice.

Best regards,

Customer Care BEST WESTERN PREMIER Hotel Sant'Elena

Barbara Camp
09 Mar 2016
Very friendly staff who spoke good English. Excellent breakfast and dinner. Great walk into San Marco but equally easy vaporetto ride.
Stephanie Fakih
01 Mar 2016
Personnel accueillant.